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Job Summary

The credit controller will be responsible for ensuring that all company debts for services rendered and products sold are collected in time.

Duties and Responsibilities

  • Collection of cheques as per your allocated list.
  • Timely Dispatch of invoices and statements at the beginning of the month.
  • Responsible for proper accounting for cheques and cash collected plus preparing a daily report for then client visited
  • Sorting out client’s invoices, statements and credit notes and putting them in envelops for posting and delivery.
  • Prepare daily collection plan and hand over daily collection report the following morning
  • Following-up on client payment date through telephone calls or visitation.
  • Reconciliation of client accounts in cases of dispute.
  • Follow-up on clients who are unable to pay and take relevant action plus collection of outstanding dues.
  • Communicating any clients’ complaints and instructions to the office.
  • Follow-up on customers who have issued bouncing cheques.
  • Ensure aging balances does not move categories towards 180days.
  • Ensure reduction in customer complain related receipt of invoice
  • Timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure
  • Proactively act and follow up on assigned customer requests / complaints to closure and keep customers updated on the status.
  • Plan course of action to recover outstanding payments
  • Locate and contact clients to inquire of their payment status
  • Negotiate payoff deadlines or payment plans
  • Investigate and resolve discrepancies
  • Create trust relationships with clients when possible to avoid future issue
  • Update account status and database regularly
  • Maintains up-to-date customer contact information in the collections systems.
  • Will be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work
  • Negotiating re-payment with clients by form of payment in full, settlements and / or payment arrangements.
  • Meet monthly collection goals as assigned by management.
  • Reviewing the company debtor list.

Minimum Requirements and Competencies

  • Bachelor’s degree in finance, accounting, or mathematics, CPA Finalist
  • A minimum 5 years’ experience in Collections and credit control role.
  • Over 3 Years proven experience as a Head of credit control or credit control manager
  • Excellent analytical skills, strong IT skills and a good communicator with excellent interpersonal skills.
  • Good interpersonal and people management skills.
  • Ability to follow processes and procedure accurately.
  • Ability to meet tight deadlines.

Interested candidates should send their comprehensive CV and cover letter to [email protected] indicating on the email subject the position they are applying for by 27th March 2024.

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